Now in my second month and the wait times for My City to recharge has drastically changed to nearly 1/2 hour. That was suppose to be one of the benefits as a VIP.shorter wait times to recharge. This, more than likely, will be my last month if this is the case. Powered by Zendesk. Play FREE casino games! Over 50 slots, bingo, poker, blackjack, solitaire and so much more! WIN BIG and party with your friends!

Bigger & Better: More Than Ever

A luxurious hotel, expanded casino, new restaurants and so much more. It's all part of our $400-millon dollar property addition.

Play

With over 6,000 of the most popular slots and electronic table games on two spacious floors, experience the highest payouts nationwide!

Community Partners

Genting Rewards Members receive exclusive offers at Community Partners businesses just by showing their card.

NY Mets Fan Blood Drive

Sign up to donate- All presenting donors will receive a voucher for a pair of tickets to a future NY Mets game as well as a Limited-Edition NY Mets T-shirt.

LOTTERY

Will Resorts World be able to sell and cash lottery tickets?
Play & Cash transactions under $600 can now be cashed at Resorts World Casino New York City between the hours of 8am-10pm daily.

Valid ID must be presented In order to cash NYS Lottery tickets. Non-expired acceptable forms of identification are as follows:

State issued non-driver ID
Driver's license
Driver Learner's permit
State/Government ID
IDNYC municipal ID card
US/Foreign Passport
Military ID
Permanent Resident/Green Card
Certificate of Citizenship
Birth Certificate and a form of photo ID with Name

The above forms of ID are only valid for cashing Lottery tickets. To cash Casino vouchers, only NYS DMV Issued Identification cards, Permanent Residents Cards and Passport will be accepted.
What if I have a transaction over $600?
For transactions over $600, appointments are required. To make an appointment, click here.

Lottery tickets can be purchased at NYS Lottery machines or designated windows of the Lottery Cage.
What if I have old slot tickets?
For slot tickets that are 45 days beyond the issued date, appointments are required. To make an appointment, click here.

HEALTHY AND SAFETY PROTOCOLS
Will there be any changes to the hours of operation?
The gaming floor will be operating open daily from 8am-10pm. The Genting Rewards Club will be open daily from 8am-10pm. Our Food Court and Good Friends Noodle House are now open however, our retail store will not reopen at this time.
Can guests come to Resorts World New York City if they don't live in New York?
To protect New York's containment of COVID-19, guidelines have been established for out of state travelers. You can read the specifics of these guidelines here. Guests traveling from other states, with the exception of states that are contiguous with New York, will not be permitted to visit Resorts World Casino New York City until they have completed the mandatory guidelines.
Where can I review your safety protocols?
You can read our 21-point safety plan here.
Will the casino adhere to social distancing protocols like the use of personal protective equipment (PPE)?
We require that everyone on property wear a mask. Regulations for your safety and the safety of others will be followed. We encourage you to bring your own mask, but will have them available upon entry for purchase.
What will you do if a guest or employee comes to the property with a high temperature or symptoms of COVID-19?
Upon arrival, our security team will be conducting noninvasive temperature checks using thermal scanners for both guests and employees. Any guest or team members with a temperture above 100.4 degrees will not be permitted entry.
How often will you be cleaning the property?
The RW Clean Team will be regularly deployed to clean and disinfect high-touch areas for both guests and team members throughout the property. Sanitation stations equipped with hand sanitizer and sanitizing wipes are located on the casino floor and throughout the property to encourage frequent hand washing and allow guests to clean common areas before touching.
How will Resorts World Casino New York City communicate new health and safety protocols to onsite guests?
We are following closely the guidelines and recommendations set forth by the Department of Health and the Centers for Disease Control. Our new health and safety protocols will be communicated via signage across the property highlighting the guidelines that have been put into place.

CASINO/GAMING
Is my PIN still the same?
Yes. If you forgot your 4-digit PIN, stop by Genting Rewards to reset it. While there, make sure to update your account if there's been any changes to your contact information.
Did my Comp Points expire?
No. Points only expire after inactivity. During this time that we were on pause, your points have also been placed on pause. Any points that were to expire due to inactivity will not expire for an additional 120 days following re-opening.
Has my card level changed?
Your card status as of April 1, 2020 will be valid through June 30, 2021. Refer to your offer panel to see your current card level.
Where are my offers?
Your Free Play offers are included in this mailer, and are on your account. Any previous Free Play offers communicated prior to closing are no longer available. Your new offers have current valid dates to ensure you have the very best we have to offer.
My card expired and/or I need a replacement card.
As all Gold, Platinum and Black cards expired in April, please come to Genting Rewards with your valid photo ID for a new card.
What is the age requirement to play slot machines or electronic table games?
Guests under 18 years of age are not allowed at Resorts World Casino NYC. This includes the gaming floor, dining outlets, and general property. Consumption of alcoholic beverages is limited to guests 21 and older.
Please bring a valid photo ID in the event you are asked to provide proof of your age.
What forms of ID are accepted?
We accept non-expired:

State issued non-driver ID
Driver's license
IDNYC municipal ID card
Passport
Military ID
Permanent Resident/Green Card

Are there special offers for players?
Genting Rewards is our player's club and membership is free with a valid photo ID. Guests that sign up and use their card during play will earn points to use for food, events and in our retail store. Additional benefits are available based on qualified play. Learn more about these benefits here.

How can I obtain my win/loss statements?
You can request the most current year's win/loss statement here. Turtle creek casino breakfast buffet prices.

All statements will be mailed to the address listed on your Genting Rewards account.

How many games are at Resorts World Casino New York City?
We have over 6,500 slot and table game machines on 3 spacious floors.

Casino ball bat scene. What kind of electronic table games do you have?
Our games include Blackjack, Three-Card Poker, Craps, Roulette, Bacarrat and Sic Bo.

What is the best way to receive information about Resort

Casino World My City